Privacy Policy

1. Information We Collect

When you use CabBolo's services, we may collect various types of information to provide you with the best possible experience:

Personal Information

• Name, email address, phone number
• Payment information (processed securely through third-party payment gateways)
• Government-issued ID details for verification purposes
• Emergency contact information

Travel Information

• Pickup and drop-off locations
• Travel dates and times
• Vehicle preferences
• Special requirements or accessibility needs

Technical Information

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Location data (with your consent)

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To communicate with you about your bookings, including confirmations, reminders, and updates
• To process payments and manage your account
• To improve our services and develop new features
• To personalize your experience and provide relevant recommendations
• To ensure safety and security for both passengers and drivers
• To comply with legal obligations and prevent fraudulent activities

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Service Providers

We share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processing companies
• Telecommunications providers for SMS notifications
• Mapping and location service providers
• Customer support platforms

With Drivers

We share necessary information with our drivers to complete your booking, including:

• Your name and contact number
• Pickup and drop-off locations
• Booking details and special requirements

Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations
• Protect and defend the rights or property of CabBolo
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers for data storage
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection practices

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You can access and update your personal information through your CabBolo account or by contacting our customer support team.

Data Deletion

You can request deletion of your account and personal information, subject to legal obligations and our legitimate business interests.

Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or updating your account preferences.

Location Data

You can control location sharing through your device settings. Disabling location services may affect certain features of our app.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and app:

Essential Cookies

These cookies are necessary for our website to function properly, including security, network management, and accessibility.

Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Third-Party Services

Our website and app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we use include:

• Payment gateways (Razorpay, PayU, etc.)
• Social media platforms (Facebook, Instagram, WhatsApp)
• Mapping services (Google Maps)
• Analytics services (Google Analytics)

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our app

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: